UKCSI Open Webinar (18 July 2024)

For our July 2024 UKCSI, we will be hosting a special version of our launch webinar, open to members and non-members alike. The webinar will cover the same elements as our member-exclusive launch webinar on 18 July.

We will share the highlights and analysis of the current state of customer satisfaction in the UK. Our CEO, Jo Causon, and our Head of Research and Insight, Brian Weston, will also assess the latest results, the factors influencing customer experience and identify where organisations need to focus to improve customer satisfaction and business performance. The session will also include a Q&A at the end.

About the UKCSI:

The UKCSI is the influential national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective customer satisfaction benchmark based on a consistent set of measures covering over 260 organisations and organisation types across 13 sectors.

The UKCSI gives an objective view of the state of customer satisfaction in the UK, providing a unique way of tracking and comparing customer satisfaction performance across the UK economy.