Trusted Advisory Network Meeting – 12 September 2024

This meeting is exclusive to Trusted Advisory Network members of The Institute.  David Dagger, Communications and Corporate Affairs Director and Toni Shergold, Head of Client Relationship Management will host this 90 minute session.

This meeting will focus on recruiting, developing and retaining the skills for customer excellence. We will highlight key actions and enablers to improve the effectiveness of recruitment, skills definition, training and development and employee retention.

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals across-sectors.

If there is anything in particular you would like to cover, please let us know in advance and we will add it to the discussion points.

Agenda

08.30     Welcome and objectives of session by David Dagger

08.45     Toni Shergold opens the session with a presentation

09.15     Interactive discussion

10.00     Summary and close

*one individual per organisation please*