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Trusted Advisory Network Meeting – 20 March 2025

This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO, will be hosting this 90 minute session alongside Alan Stott from Virgin Media O2.

This meeting will focus on Managing through a challenging business environment.

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals across-sectors.

If there is anything in particular you would like to cover, please let us know in advance and we will add it to the discussion points.

Agenda

  • 08.30 – Welcome and objectives of session
  • 08.40 – Jo Causon opens the session with a presentation
  • 09.10 – Member insights – Alan Stott, Director of Customer Contact, VMO2
  • 09.30 – Interactive discussion
  • 10.00 – Summary and close

*One individual per organisation please*

Register here

Date

Thu 20th March 2025

Time

08:30 - 10:00

Virtual Event

Who Can Attend

TAN Members Only

Location

Online

Organiser

The Institute of Customer Service
The Institute of Customer Service
Email
icsevents@icsmail.co.uk
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