Introducing the Academy – Webinar (8 May 2025)

Join us for an exclusive webinar introducing The Academy, the learning and development hub of The Institute of Customer Service.

The Academy offers expert-led training from half-day online workshops to 12 month management qualifications. With nearly 30 years of experience and over 20,000 individuals trained, we cover everything from service fundamentals and empathy to complaints handling and customer journey mapping.

In this webinar, we will:

• Provide a full overview of the Academy’s training programmes.
• Share real-life case studies from member organisations.
• Highlight the key benefits members receive from our learning and development support.
• Host a Q&A session to answer your questions.

Don’t miss this opportunity to see how The Academy can support your service strategy.