An Introduction to our Academy

Join our interactive webinar to find out how our Academy can help enhance the service skills, confidence, and capabilities of your teams at all levels. We will give you an overview of our Academy offering, including our wide range of workshops, qualifications and training courses designed to cater to your professional development needs.

This will be followed by a member discussion, where you will be able to hear first-hand from one of our members about their journey. Discover how our Academy training has impacted their career, provided them with new opportunities, and transformed their approach. This will be an excellent opportunity to ask questions and learn more about the Institute’s training opportunities.

The session will be hosted by Stefan Parker, our Director of Marketing and Customer Experience, and he will be joined by Alistair Lockhart-Smith, Learning and Development Consultant at the Institute, along with one of our members who has benefited first-hand from our Academy training.

Why join?

• Exclusive insights: gain a thorough understanding of what sets our Academy apart and how it can help you achieve your professional goals
• Real-life success stories: be inspired by real-life experiences and learn how our training has made a significant difference to our members’ careers
• Interactive engagement: take advantage of the opportunity to interact with our experts and get personalised advice tailored to your needs