Head to Head with Vicky Fordham-Lewis (Osborne Property)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Vicky Fordham-Lewis, Managing Director of Osborne Property Services Ltd.

About Vicky Fordham-Lewis – Managing Director,Osborne Property Services Ltd:
Joining Osborne in September 2020, at a very pivotal time, she has made significant inroads – reinforcing the businesses focus on customer service, performance and quality, and leading business response to the changing needs of its customers and the emerging market.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing: icsevents@icsmail.co.uk