Head to Head with Louise Beardmore (United Utilities)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Louise Beardmore Customer Services Director at United Utilities.

About Louise Beardmore – Customer Services Director, United Utilities:
Working for the United Utilities Group as Customer Services & People Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities, leading business in Operations, Customer Services and HR both here in the UK and internationally for a number of utility and retail brands.

Prior to her current role, Louise was Head of Business Transformation for United Utilities, managing all aspects of transformation across the Group driving people, process and technology changes to improve service and drive efficiency.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing: icsevents@icsmail.co.uk