Head to Head with Gerry McGarry (BPI Recycled Products)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Gerry McGarry, Sales and Marketing Director, BPI Recycled Products.

About Gerry McGarry – Sales and Marketing Director, BPI Recycled Products:
Gerry is the Sales and Marketing Director, BPI Recycled Products, Europe’s largest recycler of polythene film as well as being the leading manufacturer of recycled products across many B2B market sectors.

Over his 25 year career with bpi, Gerry has held a number of customer facing roles. Gerry has recently led a business improvement programme, re-aligning key processes and improving employee engagement, which has transformed RPC bpi recycled products into a more customer focussed organisation. Gerry believes that successful organisations are built upon creating talented teams, supported by a strategy of innovation and excellence in customer service.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing: icsevents@icsmail.co.uk