Customer Experience Trends 2025 Webinar

As we step into the new year amid another wave of uncertainty, this is an ideal time to look back on the past year and reassess the numerous challenges that await businesses, customers, regulators, and the Government.

Our Customer Experience Trends 2025 webinar will highlight the critical issues and likely developments that will influence customer behaviour and workplace culture in 2025. We will discuss the implications for leaders, organisations, and for customer experience strategy and delivery.

Our CEO, Jo Causon, will be joined by Francesca Rea, Director of Customer Operations at NewDay to discuss and reflect on the past year and consider the challenges that lie ahead for businesses, customers, regulators and Government. Francesca is an experienced leader who has led successful transformations that deliver to plan, involving multiple channels (online, app, telephony, chatbot, social media and digital messaging) and created award-winning customer service experiences and outcomes.

Don’t miss this this opportunity to discover valuable insights into the future of customer service. Book your place today and gain actionable strategies to put into practice in your organisation.

This event is free and open to members and non members.