Coaching for Service Performance – (14th Jan 2026)
The Coaching for Service Performance certificate is a transformative learning experience designed to empower participants with effective coaching techniques tailored specifically for enhancing customer service environments.
This program combines theoretical foundations with practical applications, making it ideal for individuals new to coaching or those seeking to refine their skills. Participants will dive into the essentials of coaching styles, the GROW framework, and the nuanced use of coaching language and philosophy.
Day 1 – 14th January 2026, 09:00 – 17:00
- Coaching foundations
- Coaching styles
- Coaching language and philosophy
- Coaching practice
Day 2 – 15th January 2026, 09:00 – 17:00
- The GROW Framework
- Continuing professional development
We run our online workshops on Zoom, please make sure you have this technology available to you before booking.
Ticket price for this course is £650 +VAT.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person for the full duration of the course, subject to your prior notification. Please see the Academy Training terms and conditions here.