Foundations In Customer Service Management – (24th July 2025)
Elevate your team’s customer service with one of our most popular courses: a transformative two and a half day course designed to instill the mindset and skills of exceptional customer service professionals.
Join the community of service professionals by enhancing your skills in the core fundamentals of customer service. Through interactive group discussions, live chats, and whiteboard sessions, you’ll engage in a dynamic learning experience. Our expert consultants will guide you every step of the way, ensuring you gain valuable insights and practical tools to excel in any customer-facing or internal customer roles, whether you work on the frontline or in a support functions such as IT or Finance.
Day 1 – 24th July, 09:00 – 16:00
- Introduction and overview
- Role of a Service Manager
- Strategy and culture of service excellence
- Elements of service excellence
Day 2 – 25th July, 09:00 – 16:00
- Leading and managing for service excellence
- Service improvement plans
- Continuing leadership and management development
Day 3 – 8th August, 09:00 – 12:30
- Share best practice, ideas, and insights from your learning, including presenting your final assignment, with the rest of the group.
We run our online workshops on Zoom, please make sure you have this technology available to you before booking.
Ticket price for this course is £650 +VAT.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person for the full duration of the course, subject to your prior notification.