Customer Service Essentials (22 May 2025)
Elevate your team’s customer service with one of our most popular courses: a transformative two and a half day course designed to instill the mindset and skills of exceptional customer service professionals.
Join the community of service professionals by enhancing your skills in the core fundamentals of customer service. Through interactive group discussions, live chats, and whiteboard sessions, you’ll engage in a dynamic learning experience. Our expert consultants will guide you every step of the way, ensuring you gain valuable insights and practical tools to excel in any customer-facing or internal customer roles, whether you work on the frontline or in a support functions such as IT or Finance.
Day 1 – 22nd May, 09:00 – 16:00
- Introduction to customer service fundamentals
- Managing customer expectations
- Creating moments of truth
- Communication skills development, focusing on verbal and non-verbal cues
- Practical exercises on active listening and empathy
- Group discussions on best practice
- Role-play scenarios to apply communication techniques
Day 2 – 23rd May, 09:00 – 14:30
- Techniques for handling challenging customer interactions
- Strategies for conflict resolution and service recovery
- Teamwork and collaboration in service delivery
- Team-building activities to foster a collaborative mindset
- Reflection and action planning for real-world application
Day 3 – 6th June, 09:00 – 12:30
- Share best practice, ideas, and insights from your learning, including presenting your final assignment, with the rest of the group.
We run our online workshops on Zoom, please make sure you have this technology available to you before booking.
Ticket price for this course is £595 +VAT.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person for the full duration of the course, subject to your prior notification.