Breakthrough Research Launch: How to Regulate to Improve Customer Service

Join us at the online, member-only launch of The Institute’s latest How to Regulate to Improve Customer Service

The key purpose of this research is to examine what regulators need to do and what type of regulatory action will be most effective, in raising standards of customer service and encouraging organisations to develop a service-focused culture. We will also examine how regulators ensure that the customer perspective is appropriately represented in their decision-making and what skills and capabilities are required by regulators to be effective in raising standards of customer service in their sector.

The research will be based on interviews with both organisations and regulators in key sectors as well as new research with customers.

This member only launch webinar will feature a presentation of key findings from the research and a panel discussion with sponsors. Our sponsors include Cabot Financial, EON Next and Northumbrian Water.