Head to Head with Ant Middle (Ageas)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Ant Middle, Chief Executive Officer, Ageas.

About Ant Middle – Chief Executive Officer, Ageas:
Ant Middle has been Chief Executive Officer of Ageas UK since June 2020 having originally joined the company back in 2014. During his time with Ageas he has held the role of Managing Director of Partnerships and, more recently, Chief Customer Officer.

A keen runner and supporter of Ageas’s charity initiatives, Ant has more than 25 years’ experience in the insurance industry and has held a number of senior positions in the general, health and life insurance sectors He is currently a member of the international Ageas Group Management Committee.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing: icsevents@icsmail.co.uk