Annual Conference 2026 – Driving Growth Through Connection

Our Annual Conference is the UK’s largest platform for customer service thought leadership and best practice. It features top speakers from various industries and is ideal for business leaders and service professionals, from board members to managers.

This year, our theme is ‘The Service Nation: Driving Growth Through Connection: as one of the four pillars of the Service Nation, we will focus on the critical role of customer service as a driver for sustainable growth in navigating today’s ever-changing landscape and creating a better future.

Join us to network, share best practice and gain insights to meet your business objectives and interact with top CX, research, and technology providers at our exhibition area.

Join us in 2026 for our flagship event. Engage with peers and exchange ideas to help your team and organisation succeed.