Annual Conference 2025 – Leading with purpose

Our Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. It attracts the biggest speakers from a range of industries. It is suitable for business leaders and service professionals from board to manager level.

We carefully curate the day to bring you examples of global service excellence in a collaborative forum that helps you network, share best practice and gain insight to meet your business objectives.

Each year, hundreds of business leaders and service professionals come together at the London Hilton on Park Lane to learn from examples of global service excellence and share best practice at our Annual Conference.

Join us on 4 March for our flagship event of the year. Engage with peers and exchange ideas to help your team and organisation succeed.