Next Upcoming Event
14
January
2025
UKCSI Launch: In-person Member Event (14 Jan 2025)
Event Details-
00
days
-
00
hours
-
00
minutes
-
00
seconds
There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another great reason to become a member.
Yearly Monthly Weekly List
January 2025
UKCSI Launch: In-person Member Event (14 Jan 2025)TAN and DR Members only
The stage is set for a special event This coming January, we will introduce a new live in-person event as part of our UK Customer Satisfaction (UKCSI) launch. Since we launched the UKCSI in 2008, it has grown in stature, influence, and impact. It is now firmly established as the nation’s barometer of customer satisfaction.…
Handling Complaints Effectively (20 Jan 25)Members only Virtual Event
Our Handling Complaints Effectively workshop, facilitated by The Institute’s Academy experts, will guide your people on the key principles and skills of effective complaint handling. This session is ideal for those who are looking to enhance their capability and confidence around complaint handling, enabling them to resolve complaints effectively and right first time. People…
Burns Night Celebration – Member Event Last Few Tickets Members only
Join Jo Causon, CEO of The Institute, along with senior members of the team, for an annual celebration remembering the life, works, and spirit of the great Scottish poet Robert Burns (1759-1796). Experience true Scottish tradition, witness the ceremonial parade of the Haggis, and hear captivating tales from Burns’ life, all while enjoying traditional…
UKCSI January 2025 Launch: Member-exclusive webinarMembers only Virtual Event
Join us for the Member-only launch webinar of the latest UK Customer Satisfaction Index (UKCSI), where we will share the highlights and analysis of the current state of customer satisfaction. Our CEO, Jo Causon, and our Head of Research and Insight, Brian Weston, will guide you through the latest findings and help you interpret…
UKCSI Open Webinar (30 Jan 2025)Open to Members & Non-Members Virtual Event
For our January 2025 UKCSI, we are hosting a special version of our launch webinar, open to members and non-members alike. The webinar will cover the same elements as our member-exclusive launch webinar. We will share the highlights and analysis of the current state of customer satisfaction and give you an overview of the insight…
February 2025
Handling Challenging Customer Interactions (6 Feb 2025)Members only Virtual Event
The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop, facilitated by The Institute’s Academy experts, will help prepare your people for various situations they may…
Customer Service Root Cause Analysis (27 Feb 2025)Members only Virtual Event
From the latest UKCSI in July, average customer satisfaction in the UK continues to fall. More customers are now likely to experience a negative reaction when they report a problem, wait longer for a resolution and in some cases, issues and problems remain unresolved. Organisations need to do more to ensure they are capturing a…
March 2025
Annual Conference 2025 – Leading with purposeOpen to Members & Non-Members
Our Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. It attracts the biggest speakers from a range of industries. It is suitable for business leaders and service professionals from board to manager level. We carefully curate the day to bring you examples of global service excellence…
UK Customer Satisfaction Awards 2025Open to Members & Non-Members
Join us at the UK Customer Satisfaction Awards to celebrate the organisations, teams and individuals delivering exceptional customer service. The Awards ceremony will be taking place on 4 March 2025 at Hilton Park Lane, London, following The Institute’s Annual Conference. Programme: 19:00 – Pre-dinner drinks reception with cash bar 19:40 – Welcome, dinner & Awards ceremony 22:45…
Customer Journey Mapping (11 Mar 2025) – Physical WorkshopMembers only
In the current environment, many organisations are reviewing the journeys they take their customers on, seeing what works and what to change in order to service customers in the future. With customer expectations changing, organisations are also facing cost reductions and need for efficiencies. It is an ideal time to reflect on how the customer…
QPM Best Practice & Networking Forum (20 Mar 2025)Members only Virtual Event
The Qualifications Programme Manager Networking Forum is a virtual members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Qualifications Programme Managers looking to plan and gain best practice and insight into running an Institute…
Assessor Quality Assurance and Skills Development Forum (20 Mar 2025) Virtual Event
The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Accredited Assessors and Assessors who are signed off to undertake single qualifications. The Assessor Code of Practice requires the…
No event found!
Stay informed
Be the first to know about upcoming events and webinars. Sign up now and never miss an opportunity to stay informed and connected!