Events

Events

Yearly Monthly Weekly Daily List
November 2024
Vanessa Pillay Feature Image

Head to Head with Vanessa Pillay (BT Group)

  Our CEO, Jo Causon will be meeting with Vanessa Pillay, Director of Customer Service at BT Group as part of our Head to Head series to discuss leadership and challenges faced. Vanessa is a visionary and strategic leader, highly receptive to shifting global markets and evolving customer needs. She engages and inspires others through humility,…
28 Nov
09:00 - 09:30
Online
View Event Details
December 2024

Trusted Advisory Network Meeting – 12 December 2024

  This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on our upcoming Breakthrough Research on Customer Service Trends, which examines some of the issues and trends that…
12 Dec
08:30 - 10:00
Argent Services LLP
4 Stable St, London N1C4AB
Register For Event

Introduction to Vulnerable Customers (12 Dec 2024) Virtual Event

Our Introduction to Vulnerable Customers for online workshop will provide leaders and managers with customer service teams, and frontline staff, with an introduction to and understanding of vulnerability, and how to provide service to those identified as vulnerable Workshop format This interactive webinar includes group discussions and case study reviews, providing an opportunity to explore…
12 Dec
09:30 - 13:00
Online
Register For Event
Trends 2025 Feature Image

Customer Experience Trends 2025 Webinar Virtual Event

As we step into the new year amid another wave of uncertainty, this is an ideal time to look back on the past year and reassess the numerous challenges that await businesses, customers, regulators, and the Government. Our Customer Experience Trends 2025 webinar will highlight the critical issues and likely developments that will influence customer…
18 Dec
08:30 - 09:30
Online
Register For Event
January 2025

UKCSI Launch: In-person Member Event (14 Jan 2025)

The stage is set for a special event This coming January, we will introduce a new live in-person event as part of our UK Customer Satisfaction (UKCSI) launch. Since we launched the UKCSI in 2008, it has grown in stature, influence, and impact. It is now firmly established as the nation’s barometer of customer satisfaction.…
14 Jan
09:00 - 11:30
Sainsbury's Head Office
33 Holborn, London EC1N 2HT
Register For Event
Handling-Complaints-Effectively

Handling Complaints Effectively (20 Jan 25) Virtual Event

  Our Handling Complaints Effectively workshop, facilitated by The Institute’s Academy experts, will guide your people on the key principles and skills of effective complaint handling. This session is ideal for those who are looking to enhance their capability and confidence around complaint handling, enabling them to resolve complaints effectively and right first time. People…
20 Jan
09:30 - 13:00
Online
Register For Event
Burns night feature image

Burns Night Celebration – Member Event

Join Jo Causon, CEO of The Institute, along with senior members of the team, for an annual celebration remembering the life, works, and spirit of the great Scottish poet Robert Burns (1759-1796). Experience true Scottish tradition, witness the ceremonial parade of the Haggis, and hear captivating tales from Burns’ life, all while enjoying traditional delights…
23 Jan
19:00 - 23:55
Marriott Hotel, Holyrood Edinburgh
81 Holyrood Rd, Edinburgh EH8 8AU
Register For Event

UKCSI January 2025 Launch: Member-exclusive webinar Virtual Event

Join us for the Member-only launch webinar of the latest UK Customer Satisfaction Index (UKCSI), where we will share the highlights and analysis of the current state of customer satisfaction. Our CEO, Jo Causon, and our Head of Research and Insight, Brian Weston, will guide you through the latest findings and help you interpret insights.…
28 Jan
08:30 - 10:00
Online
View Event Details
February 2025
Handling-Challenging-Customer-Interactions Featured Image

Handling Challenging Customer Interactions (6 Feb 2025) Virtual Event

The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop, facilitated by The Institute’s Academy experts, will help prepare your people for various situations they may…
06 Feb
09:30 - 13:00
Register For Event

Customer Service Root Cause Analysis (27 Feb 2025) Virtual Event

From the latest UKCSI in July, average customer satisfaction in the UK continues to fall. More customers are now likely to experience a negative reaction when they report a problem, wait longer for a resolution and in some cases, issues and problems remain unresolved. Organisations need to do more to ensure they are capturing a…
27 Feb
09:30 - 13:00
Online
Register For Event
March 2025
The Service Nation - Leading with Purpose Featured Image

Annual Conference 2025 – Leading with purpose

Our Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. It attracts the biggest speakers from a range of industries. It is suitable for business leaders and service professionals from board to manager level. We carefully curate the day to bring you examples of global service excellence…
04 Mar
09:00 - 17:00
London Hilton on Park Lane
View Event Details

UK Customer Satisfaction Awards 2025

Join us at the UK Customer Satisfaction Awards to celebrate the organisations, teams and individuals delivering exceptional customer service. The Awards ceremony will be taking place on 4 March 2025 at Hilton Park Lane, London, following The Institute’s Annual Conference. Programme: 19:00 – Pre-dinner drinks reception with cash bar 19:40 – Welcome, dinner & Awards ceremony 22:45…
04 Mar
19:00 - 23:55
London Hilton on Park Lane
View Event Details
No event found!
Load More
Basket
Back To Top
Search