“With everything the past year or so has thrown at us, it is hard to overplay the impact it has had on the nation’s psyche. Many of the changes caused by the pandemic were quick-fix, temporary measures which we will no doubt discard as we emerge into brighter times.
However, some of the new ways of working, shopping and banking that businesses and consumers may have been trialling through this period have worked well and proved popular, and if invested in further, will undoubtedly help us better meet the needs of customers in the new world. So what should we expect of this next phase and beyond?”
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