We reserve the right to remove any comment.
While disagreement is absolutely fine, we may remove comments for the following reasons:
- use of abusive and/or offensive language
- use of defamatory remarks
- simply criticising a company. The Institute is not a consumer watchdog organisation; we aim to improve customer service through helping organisations benchmark and accredit their service, providing qualifications and commissioning research
If you have any questions about this policy please emailĀ web.editor@icsmail.co.uk