Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
Transport sector hits rock bottom for customer satisfaction
The sector's UKCSI score of 71.8 is its lowest since July 2009
No change in tourism customer satisfaction
The sector's score remains above the UK all-sector average
Retail (non-food) sector stays top of latest UKCSI
The sector remains the strongest in the UK for customer satisfaction
Retail (food) sector remains second for customer satisfaction, despite fall
Iceland topped the UKCSI for the sector with a score of 83.2
First Direct tops UK Customer Satisfaction Index
The company saw off competition from John Lewis and M&S Bank
first direct takes top spot for UK customer satisfaction
Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100).
Banking customer satisfaction reaches record high
The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service reveals customer satisfaction with banks and building societies is at its highest point since the UKCSI began in 2008.
Customer satisfaction rise underpins Tesco financial recovery
Tesco is today revealed as the most improved UK supermarket, with the company's upsurge in financial fortunes driven by a rise in customer satisfaction.
Amazon tops the charts for satisfied customers
For the second year running, Amazon is the organisation with the highest levels of customer satisfaction in the country, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service.