Customer satisfaction with the utilities sector remains low
The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
Almost half of all recruitment fails, costing the UK economy Ā£17.6bn a year
New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK Ā£17.6bn annually.
Customer satisfaction falls again in latest UKCSI
Organisations need to regain consumers' trust, according to the July Index
Satisfaction with public services (national) sector remains stable
Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018
Customer satisfaction remains high with banks and building societies sector
The sector is the third highest rated for customer satisfaction
Services sector remains below average for customer satisfaction
Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
Customer satisfaction with the telecommunications and media sector still low
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Insurance sector sees increase in customer satisfaction
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Customers remain satisfied with the leisure sector
Leisure is the fourth highest rated sector for customer service in the UK
Customer satisfaction with automotive sector stays above average
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average