Press Release ⋆ Page 2 of 2 ⋆ Institute of Customer Service

Press Release - UKCSI 2018 Featured Image

Banking customer satisfaction reaches record high

July 3, 2018
The Institute of Customer Service
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The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service reveals customer satisfaction with banks and building societies is at its highest point since the UKCSI began in 2008.

Press Release

Celebrating award-winning customer service

March 5, 2018
The Institute of Customer Service
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Thirteen organisations from a variety of UK industries have been unveiled as the country's best for customer service at the 2018 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane, last night.

Press Release

Amazon on top again for customer satisfaction

January 19, 2018
The Institute of Customer Service
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Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service.

Press Release

A time for giving: Macmillan is top charity for satisfying customers and donors

December 21, 2017
The Institute of Customer Service
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A new report from The Institute reveals that Macmillan has secured top spot amongst UK charities, based on the experiences consumers have in their interactions with UK charities.

Press Release - UKCSI 2017 Featured Image

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Amazon tops the charts for satisfied customers

January 18, 2017
The Institute of Customer Service
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For the second year running, Amazon is the organisation with the highest levels of customer satisfaction in the country, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service.

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Customer satisfaction rise underpins Tesco financial recovery

January 18, 2017
The Institute of Customer Service
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Tesco is today revealed as the most improved UK supermarket, with the company's upsurge in financial fortunes driven by a rise in customer satisfaction.

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Customer satisfaction in the automotive industry is on the up, but businesses urged to ‘get it right first time’

July 27, 2016
The Institute of Customer Service
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The latest UKCSI gives the UK's automotive industry an overall customer satisfaction rating of 78.9 out of 100, 0.6 points higher than its July 2015 score.

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UK public sector leaders call for shared vision to improve customer service, despite financial pressures

September 21, 2015
The Institute of Customer Service
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UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute.

Press Release

Customer complaints see 8-fold rise on social media

July 27, 2015
The Institute of Customer Service
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One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make a complaint over the past 3 months, according to the latest report published by The Institute of Customer Service.

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