Built around the creative concept of “Ahead of the Curve”, our new look and feel reflects our commitment to putting you at the cutting edge of customer service excellence. New and modern, our brand refresh emphasises staying one step ahead…
Our Customer Service Root Cause Analysis Workshop will focus on ways of improving customer experience by proactively understanding underlying issues, implementing corrective action, and as a result, reducing complaints. The workshop is aimed at leaders and managers responsible for: Delivering…
Watch our CEO, Jo Causon, share our priorities for the next few months and how we are helping you navigate the new post-pandemic world ? Quick links: Virtual training sessions Annual General Meeting (AGM) Research Hub Annual Conference UK Customer…
Our research shows that a sustained improvement in customer satisfaction will provide a ÂŁ33bn per year productivity boost to the UK economy.
Your membership of The Institute of Customer Service is a valuable resource that can help you deal with current challenges and prepare for the future. We’ve set out some of the practical ways your Institute membership can offer immediate and practical help.
Our network of members and stakeholders are here to help other members through this crisis in a range of ways