The papers would have us believe the economy is on a razorās edge, with every issue of economic figures scrutinised for signs weāre either in or out of a recession. This weekās economic output figures from the ONS were no…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent guest was Jeremy Hyams, Executive Chair at Claims Consortium Group. Listen to Jo and Jeremy discuss leadership, changes in customer…
At last we might be beginning to see some light at the end of the tunnel. This week has seen some, if not positive, then at least far from disastrous economic forecasts. Whether it is the Bank of England declaring…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent guest was Mario Mazzocchi, Group CEO of Wesleyan. Listen to Jo and Mario discuss leadership, employee engagement and risk mitigation…
I think it would be fair to say that the subject of leadership is under greater scrutiny than ever and, some might argue, in short supply! A key aspect of leadership must be focused on morality ā the simple distinction…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent guest was Nick Atkin, CEO of Yorkshire Housing. Listen to Jo and Nick discuss leadership, employee engagement and hybrid working…
Our latestĀ UK Customer Satisfaction Index, released this week, paints a concerning picture as to the future of our Service Nation. Overall customer satisfaction showed a decline of 0.7 points, and I fear the true depth of the problem may be…
The latest figures from the Office of National Statistics (who will be speaking at ourĀ Annual ConferenceĀ in March) revealed a welcome surprise, as the UK eked out 0.1% growth in November. Whilst the figures have caused many commentators to predict a…
Watch our panel discussion webinar chaired by our CEO, Jo Causon, during which our panellists shared best practice and provided examples of how they have used insight to understand their customers better, improve customer experience and create impact. The panel…
This week saw the return of Parliament for the first time in 2023 and there is no doubt there is much work to be done. As the nation battles against a challenging economic climate, the need for strong political leadership…