As we enter the closing months of the year, we hopefully are doing so on a stronger footing, owing to a number of welcome signs of growth. This week, it was good news from the IMF, which upgraded its projection for…
One of the conundrums that we are faced with today is how to protect customers’ interests and boost the quality of their service experience with organisations, without burdening businesses in excessive red tape that inadvertently stifles innovation. Indeed, this was…
Following our call for optimism this time last week, it was good to hear the more positive ‘mood music’ following the Government’s investment summit held on Monday. There was good reason to cheer the announcement of £63bn in investment, which…
As National Customer Service Week draws to a close, I hope you have all found some time to reflect with your teams on their outstanding efforts, celebrate their successes, and recognise the value that service brings to society. And hopefully,…
Prime Minister Sir Keir Starmer’s project of national renewal, coined at this week’s Labour Party Conference, made me reflect further on what this means for us as consumers, businesses and our wider society. Not least, because this programme is driven by a…
The service agenda is key to driving economic growth and commercial prosperity – and yet, two challenging things are happening simultaneously that we urgently need to address. On the one hand, it is a sad truth that instances of abusive…
It is good to be back after some time away over the summer. There is something energising about a late summer break and having the opportunity to reflect on the year as we approach the final quarter of the calendar…
The economic mood across the UK should be a more positive one, with last week’s data showing several improvements in many key areas of the economy. As I discussed on Wake Up to Money earlier this week amongst other things, the early…
August is the peak holiday month when traditionally things slow down a little at work. More people are away and there are fewer meetings - making it a good time to catch your breath and reflect. This is still true…
In what has been a busy week for economic data, the Office for National Statistics’ latest labour market overview released on Tuesday caught my attention – revealing marginal drops in job vacancies and unemployment compared to previous periods. Other economic data announcements…