The economic mood across the UK should be a more positive one, with last week’s data showing several improvements in many key areas of the economy. As I discussed on Wake Up to Money earlier this week amongst other things, the early…
August is the peak holiday month when traditionally things slow down a little at work. More people are away and there are fewer meetings - making it a good time to catch your breath and reflect. This is still true…
In what has been a busy week for economic data, the Office for National Statistics’ latest labour market overview released on Tuesday caught my attention – revealing marginal drops in job vacancies and unemployment compared to previous periods. Other economic data announcements…
I’m sure many of you have been glued to the Olympics in recent weeks, cheering on and celebrating our nation’s top athletes – and it’s of course been great to see Team GB doing so well. No doubt, these athletes…
Dubbed the biggest regulatory shake-up of the financial sector in a decade, the Financial Conduct Authority’s (FCA) Consumer Duty has been in force for a year now. While it may still be too early to take a view on the…
Most organisations would agree, whatever their sector, that we have experienced a challenging and turbulent number of years. However, by and large, businesses have shown commendable resilience in weathering the storm. For me, though, it’s rare events like the global CrowdStrike…
This month, we have released our latest six-monthly UK Customer Satisfaction Index (UKCSI) - and unfortunately it doesn’t make great reading. Customer satisfaction has fallen for the fourth period in a row and now stands at its lowest level since…
While last week felt like an apt moment to reflect on the sentiments of respect and service, the mood this week is very much focused on action and delivery. The King’s Speech means that parliament is back in session, marking the beginning…
The new government has rightly made clear its intention to foster growth across all corners of our economy. At the Institute, we look forward to playing our part by driving the service agenda across our members, policy work and business…
A new Labour Government was confirmed in the early hours of this morning, with Cabinet appointments being made throughout the day. At the Institute, it is business as usual – we look forward to continuing our work with the new…