It was a pleasure to welcome so many of you to our Annual Conference this week, and I hope you came away from the day feeling as inspired and motivated as I did. The conferenceās theme ā centred around shaping…
This weekās headlines have been filled with news of widespread supply shortages across UK businesses. Iām sure many of you have popped into a supermarket recently and been met with a scarcity of items such as tomatoes and peppers -…
Reports this week of energy companies and the banking sector amassing large profits as the cost-of-living crisis continues for many have been met with ire from consumers and commentators alike. This raises an interesting question around how organisations balance short-term…
The papers would have us believe the economy is on a razorās edge, with every issue of economic figures scrutinised for signs weāre either in or out of a recession. This weekās economic output figures from the ONS were no…
At last we might be beginning to see some light at the end of the tunnel. This week has seen some, if not positive, then at least far from disastrous economic forecasts. Whether it is the Bank of England declaring…
I think it would be fair to say that the subject of leadership is under greater scrutiny than ever and, some might argue, in short supply! A key aspect of leadership must be focused on morality ā the simple distinction…
Our latestĀ UK Customer Satisfaction Index, released this week, paints a concerning picture as to the future of our Service Nation. Overall customer satisfaction showed a decline of 0.7 points, and I fear the true depth of the problem may be…
The latest figures from the Office of National Statistics (who will be speaking at ourĀ Annual ConferenceĀ in March) revealed a welcome surprise, as the UK eked out 0.1% growth in November. Whilst the figures have caused many commentators to predict a…
This week saw the return of Parliament for the first time in 2023 and there is no doubt there is much work to be done. As the nation battles against a challenging economic climate, the need for strong political leadership…
As we settle back into normality after the festive break, Iād like to wish you all a very Happy New Year. I hope you were able to enjoy some downtime with friends and family. If the first few days of…