Customer Service News Sainsburys launches Deliveroo scheme August 1, 2019 The Institute of Customer Service 0 Comments Customers will be able to order hot food and selection of items through the Deliveroo app Read more
Customer Service News UK rail passengers are missing out on compensation for delays July 30, 2019 The Institute of Customer Service 0 Comments Customers are losing out on Ā£100 million according to Transport Focus Read more
Customer Service News Fire-risk fridges and freezers still being sold to public July 19, 2019 The Institute of Customer Service 0 Comments Consumers must be 'vigilant' and avoid these appliances, says Which? Read more
Customer Service News British trains slower than global rivals July 12, 2019 The Institute of Customer Service 0 Comments UK trains are well behind a number of European countries in terms of average speeds Read more
Customer Service News British Airways hit with record fine after data breach July 11, 2019 The Institute of Customer Service 0 Comments 2018 security failure led to exposure of customers' personal details Read more
Customer Service News Mobile customers can switch providers with one text July 4, 2019 The Institute of Customer Service 0 Comments New Ofcom rules will make it quicker and easier for customers to change network Read more
Customer Service News Mobile banking will overtake branch visits within two years July 3, 2019 The Institute of Customer Service 0 Comments New research suggests branch visits will continue to fall in the face of app-based banking Read more
Customer Service News Customers see saving rates fall July 2, 2019 The Institute of Customer Service 0 Comments TSB joins Halifax, Nationwide and Yorkshire Building Society in cut announcement Read more
Customer Service News EE hit with fine after texting customers without consent June 28, 2019 The Institute of Customer Service 0 Comments ICO imposes penalty after ruling that company disregarded direct marketing rules Read more
Customer Service News Facebook announces launch of cryptocurrency June 21, 2019 The Institute of Customer Service 0 Comments Customers will be able to use currency through Facebook apps and more Read more