British Airways customers stuck in customer service backlog after error
Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled
Ā£228 million worth of products left at click-and-collect points due to understaffing
Poor experiences at in-store click-and-collect points are leaving the high street out of pocket
Passengers to benefit from new easyJet route
Frequent fliers between Birmingham and Glasgow will reap the rewards after the airline announced the launch of a new service for 2020
Diners shunning established cuisines
The restaurant sector continues to decline, but consumers are looking away from traditional favourites
Banking customers left vulnerable to fraud
A number of banks are yet to sign up to a new code of conduct that helps victims of fraud
Record number of betting complaints
2018 saw a record number of complaints by gamblers against betting firms
Major power cut disrupts transport and homes
Nearly one million people disrupted by a major power outage across England and Wales
Passengers face Heathrow disruption
Thousands of customers were affected despite planned strikes being averted
Super Break and LateRooms.com parent group enters administration
Malvern Group's collapse set to affect holiday plans of over 50,000 customers
Nationwide doubles rates for two-thirds of overdraft borrowers
Other banks expected to follow suit in light of the FCA's crackdown on excessive overdraft fees