Celebrating award-winning customer service
The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors
Supermarkets misleading customers over healthy food
A BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain products
Proposed reforms to railways ticketing system
Customers stand to benefit from overhaul of train ticketing system
Customers suffer after Flybmi goes bust
Collapse of the airline leaves some customers out of pocket and in limbo
Banks hit by increased customer complaints
The rate at which the Ombudsman has found in favour of customers has doubled in a year
TransPennine Express first UK train company to adopt WhatsApp
Passengers now have additional customer service channel through which to communicate
Which? urges overhaul of consumer rights systems
The consumer group is advocating widespread change in order to protect the rights of UK customers
Saga in hot water over axed credit card
The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit
Starbucks launches delivery service in London
Starbucks Delivers will allow customers to order drinks to their door