Customer Service News ScotRail commits to improvement plan April 11, 2019 The Institute of Customer Service 0 Comments £18 million plan aims to improve services for customers Read more
Customer Service News EasyJet reports weak advance sales April 4, 2019 The Institute of Customer Service 0 Comments Airline says Brexit uncertainty is affecting customer demand for tickets Read more
Customer Service News Automatic compensation for broadband customers April 2, 2019 The Institute of Customer Service 0 Comments Five broadband and landline providers will now compensate customers automatically when services fall short Read more
Customer Service News UK watchdogs need to do more to protect consumers March 29, 2019 The Institute of Customer Service 0 Comments National Audit Office says that regulators need to prove that they are protecting customers properly Read more
Customer Service News Shell Energy offers 710,000 UK homes 100% renewable electricity March 28, 2019 The Institute of Customer Service 0 Comments Oil giant takes on 'big six' suppliers Read more
Customer Service News Next customers to benefit from tariffs savings March 27, 2019 The Institute of Customer Service 0 Comments The retailer will cut prices in the event of a no-deal Brexit Read more
Customer Service News Eurostar customers warned not to travel March 21, 2019 The Institute of Customer Service 0 Comments Delays caused by French customs officers holding industrial action Read more
Customer Service News Consumers stockpile food in preparation for no-deal March 19, 2019 The Institute of Customer Service 0 Comments Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues Read more
Customer Service News February footfall among retail shoppers falls again March 14, 2019 The Institute of Customer Service 0 Comments The number of consumers visiting retail stores fell by 2% year on year Read more
Customer Service News NatWest trials fingerprint debit cards March 12, 2019 The Institute of Customer Service 0 Comments The new contactless card enables a spend of over £30 Read more