Customer Service News Saga customers receive surprise windfall January 24, 2020 The Institute of Customer Service 0 Comments The company decided to compensate customers after acknowledging a previous mistake Read more
Customer Service News Lloyds introduces highest overdraft rate to date January 24, 2020 The Institute of Customer Service 0 Comments The new overdraft rate of up to 49.9% will affect customers with poor credit scores Read more
Customer Service News Greggs kicks off nationwide delivery service January 23, 2020 The Institute of Customer Service 0 Comments The bakery firm is partnering with Just Eat to launch the new service Read more
Customer Service News Santander customers faced with interest rate slash January 17, 2020 The Institute of Customer Service 0 Comments The changes, which will be introduced in May, will also see cashback capped Read more
Customer Service News Ford Puma model wins Car of the Year award January 16, 2020 The Institute of Customer Service 0 Comments The new model was crowned best of the automobile bunch at an awards ceremony in London Read more
Customer Service News Yahoo mail crash affects email users January 15, 2020 The Institute of Customer Service 0 Comments The problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addresses Read more
Customer Service News Confusion reigns over Travelex ransom demands January 10, 2020 The Institute of Customer Service 0 Comments The foreign exchange company has been hit by a ransomware attack that claims to have stolen customer data Read more
Customer Service News Burger King grilled over new plant-based burger January 10, 2020 The Institute of Customer Service 0 Comments The fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans Read more
Customer Service News New year sees rise in railway fares January 9, 2020 The Institute of Customer Service 0 Comments Commuters faced with fare increases, despite a year of disruption Read more
Customer Service News Millions affected by IT banking failure January 3, 2020 The Institute of Customer Service 0 Comments Lloyds Banking Group customers were unable to access their accounts on New Year's Day Read more