Consultation response

Institute of Customer Service response to Ofwat’s consultation on strengthening protections for customers in the Business Retail Market.

Institute of Customer Service response to the UK Regulators’ Network’s Consultation on effective delivery of the Network’s objectives and outcomes for the forthcoming three years.

Institute of Customer Service response to Ofwat’s consultation on core customer information guidance for water companies to clearly provide to their customers. 

Institute of Customer Service response to the Industry and Regulators Committee on UK regulators.  

Institute of Customer Service response to the Housing Ombudsman’s consultation on its Complaint Handling Code. 

Institute of Customer Service response to Ofwat’s consultation on its draft vulnerability guidance for water companies.  

Institute of Customer Service response to the Regulator of Social Housing’s consultation on consumer standards. 

Institute of Customer Service response to Ofwat’s consultation on ‘Putting water customers first’.  

Institute of Customer Service response to the DCMS AI Regulation Policy Paper, ‘Establishing a pro-innovation approach to regulating AI’.