Are you being engaged? (2014)
Employee engagement and its influence on customer satisfaction and buying behaviour
Meeting the cost of social care: the role of customer service standards in promoting quality and value for money
Much of the debate following the budget has focused on whether the government has struck the right balance between stimulating growth and controlling the deficit, which is critical given the challenging times in which we live.
Giving evidence on complaint handling: Public Administration Select Committee
A review and summary of evidence given by CEO Jo Causon as a member of the expert witness panel investigating complaints with the Public Administration Select Committee.