What Leicester City can teach us about delivering awesome customer experiences
Can customer service leaders learn from Leicester City's triumph?
Employee engagement: how it affects the customer experience
Employee engagement may be understood as a source of competitive advantage, but are Boardrooms really closing the gap between their perceptions and those of their staff?
Consumer trust and big data
What do our politicians and UK organisations think about data, Big Data, and whether customers trust organisations to keep it safe?
Mind the gap
Employers are struggling to fill vacancies because they can't find people with sufficient 'customer handling skills'. But there is a solution
A qualified success
In a world where the war on talent is growing employers cannot find the right people with the right qualifications, skills and competences. What can be done?
RoboCustomer: Is Artificial Intelligence the Future of Customer Service?
The presence of robots and Artificial Intelligence in the workplace is no longer the preserve of fiction.
Engaging staff and customers
National Customer Service Week is your chance to highlight why customer service is important to you
Why you should enter the UK Customer Satisfaction Awards
Are you being recognised for great customer service? You should be.
Is it really important for brands to listen to customers?
The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. But are they the right ones?
Ideal Queen’s Speech: recognise importance of good customer service
What's really needed from the Queen's speech