Our Director Team
Our Directors form the executive leadership team responsible for the strategic direction and operational performance of The Institute.
Jo Causon
Jo brings a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the Boardroom agenda.
Anthony Ryder
Anthony is an accomplished Senior Operations Professional with over 16 years experience in Operations, Project Management, Acquisitions, Asset Management, IT and Facilities Management.
Winnie Armah
Winnie is a commercially focused and people-centred CFO/COO with over 15 years experience in leading the finance and business functions of SMEs.
David Dagger
David leads The Institute's marketing, communications, product development and public policy. He's a strategic marketer, with multisector experience.
Monica Mackintosh
As Commercial Director, Monica is passionate about shaping strategies that help organisations excel in customer service, ensuring they stay ahead in a rapidly evolving marketplace.
Stefan Parker
Stefan oversees the strategy for membership development through our products and services, including: accreditation, benchmarking, training solutions, qualifications, and professional standards at the Institute.
Our Board
The Board is made up of an Executive Director, Chair and five Non-Executive Directors.
Shirley Fell
Shirley is the Operations Director at Cirencester Friendly Society
David MacLeod OBE
David is co-founder of the Employee Engagement Task Force launched by the Prime Minister in 2011.
Jacqueline Starr
Jacqueline Starr currently works as CEO at the Rail Delivery Group (RDG), and assumed this role on 1st December 2020.
Jo Causon
Jo brings a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the Boardroom agenda.
Our Vice Presidents
Our Vice Presidents act as a sounding board for new initiatives and support our growth by helping enhance our reputation, profile and membership
Alison Jaap
Alison Jones
Angela Lockwood
Angela MacDonald
Ant Middle
Ben Fletcher
Carla Thomas
Catherine Rutter
David Roberts
Denise Allan
Dr Peter Carter
Eric Leenders
Francesca Rea
Heather Smith
Jamie McDonald
Jeremy Hyams
Jo Marshall
Jo Moran
Jo Upward
John Barnett
Kathryn O’Brien
Lesley Taylor
Liz Fairburn
Louise Beardmore
Mark Evans
Mark Gait
Martyn Oakley
Michelle West-Wiggins
Mike Gauterin
Nigel Purveur
Paul Harris
Peter Cross
Peter Farrer
Peter Markey
Peter Sinden
Phil McGilvray
Richard Pash
Sian Jones
Simon Roberts
