We are always on the lookout for talented people
Working at The Institute of Customer Service is more than just a job. If you join us, you’ll be an important part of a values-driven business working to put customer service front and centre and making a direct positive impact on organisations, individuals, and the economic wellbeing of the UK.
Our Values
Our clear vision, talented people and shared values combine to make this a great place to work. We will help you take your career to the next level whilst working with some of the top organisations in the UK.
Remarkable
We’re committed to professional development and job satisfaction and are proud of how highly- engaged our people are with our Purpose, Vision and Values. Here you’ll have the opportunity to work with a range of FTSE organisations and make a genuine impact on the economic and organisational wellbeing of the UK.
What you can expect
Current Vacancies
Find out more
Who we are
We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.
Why work for us?
You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.
We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.
The opportunity for you
This is an exceptional opportunity to manage The Institute’s financial resources and to maintain and control the Institute’s financial accounting records in accordance with established UK accounting conventions, including control and payment of salaries and pensions.
We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values-driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.
Find out more
Who we are
We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.
Why work for us?
You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.
We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.
The opportunity for you
This is an exceptional opportunity to lead the product and membership proposition team to deliver, develop and improve our product and service portfolio and meet our commercial targets. You will be responsible for ensuring our products and services are fit for purpose, and lead on product development.
We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values-driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.
Join us
Please fill out the form below, attach your CV, and include a brief cover letter outlining your experience. Whether you’re a freelancer, a learning and development consultant, or simply interested in joining our Institute, we welcome your application and will be in touch with you shortly.