Accessing the VLE: Guide to accessing the Virtual Learning Environment

The Virtual Learning Environment (VLE) is an online learning platform for members to access their training content and qualifications.

Here’s a simple guide to help you access the Virtual Learning Environment (VLE), plus a handy tip and useful contacts if you get stuck when trying to access the platform.

Step 1

To access the VLE, visit
www.instituteofcustomerservice.com/vle

Step 2

Enter your username and password.

This can be found in your email (example below) which you receive when you are registered.

Step 3

You are directed to the VLE and can now access your qualification.

Stuck?

• If you are logged out of the VLE at any time, go back to the link in Step 1
• To reset your password, please visit https://www.instituteofcustomerservice.com/account/lost-password
• Once you have reset your password, please login via https://www.instituteofcustomerservice.com/vle
• If you still having issues logging in, then please email us at vle.support@icsmail.co.uk