Webinar: Head to Head with Kathryn O'Brien (TransPennine Express) ⋆ Institute of Customer Service

December 1, 2020
The Institute of Customer Service
Head to Head Interview

Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Kathryn O’Brien, Customer Experience Director, TransPennine Express.

Watch Kathryn and Jo discuss leading business through change.

The Institute of Customer Service