Panviva First Call Resolution Knowledge Exchange
£0.00
Business process guidance company Panviva surveyed 54 UK contact centres about customer service representative performance metrics. Panviva contact centre CSR metrics survey
Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.
Description
Business Process Guidance company Panviva surveyed 54 UK contact centres about customer service representative performance metrics. They found that most centres measured internal performance thoroughly but that customer satisfaction measurement was imprecise.
Leave a customer review
You must be logged in to post a review.
Reviews
There are no reviews yet.