In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

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Media Coverage

Politics.co.uk Opinion Piece: How can government and regulators prioritise growth? Focus on customer service

October 29, 2024

CEO Jo Causon penned an opinion piece for politics.co.uk, discussing what government and regulators can…

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Politics.co.uk Opinion Piece: How can government and regulators prioritise growth? Focus on customer service

October 29, 2024
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Jo Causon interviewed on BBC’s You and Yours discussing the cost of poor service to UK retailers

October 9, 2024
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Jo Causon interviewed on BBC Radio 5 Live for Service with Respect campaign

September 20, 2024
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TV Coverage - BBC Breakfast Featured Image

Watch: Jo Causon on BBC Breakfast discussing Service with Respect campaign to protect customer-facing workers from abuse

September 19, 2024
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BBC Radio 5 Wake up to Money: Jo Causon returns to discuss the latest in customer satisfaction

August 21, 2024
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UK customer satisfaction levels remain low, threatening nation’s economic recovery

July 31, 2024
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Press Coverage - Forbes Featured Image

Forbes article: Factors Driving The Gap Between Customer Expectations And Satisfaction

July 31, 2024
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The Telegraph: Firms turn to ‘brand ambassadors’ despite satisfaction levels plummeting to a 14-year low

July 30, 2024
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The Evening Standard: Customer satisfaction at lowest level since 2010 – report

July 9, 2024
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This is Money: Which companies have the best customer service? Survey shows top 10… but most firms are below par

July 9, 2024
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Management Today: Why CEOs should care about customer service

June 24, 2024
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Radio Coverage - LBC Radio Featured Image

LBC Opinion: Don’t lose sight of the customer this election: put customer service at the heart of UK’s economic growth agenda

June 17, 2024
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