Becoming a member of The Institute demonstrates your commitment to customer service improvement and excellence. Established nearly 30 years ago, we are the UK’s independent professional body for customer experience. We set the standards and help you enhance your business performance through better service.
As a member, you receive dedicated support tailored to your requirements. You gain access to independent research, unrivalled training, and pan-sector knowledge sharing. We work with you – as a critical friend – to enhance your customer experience, providing practical tools to embed excellent service throughout your organisation.
We help you set the right strategy and align your culture, people, and processes to boost productivity and create sustainable value.
Trusted Advisory Network
Perfect your customer service strategy
Perfect for multi-site, national or international businesses, focusing on long-term customer service strategies. Usually for those who have 750-50k+ employees.
Our Trusted Advisory Network members include organisations such as BT, E.ON, NatWest, Network Rail, Sky, Virgin Media O2 and more.
Discovery Roadmap
Elevate your CX from the ground up
Ideal for businesses growing and building their customer service frameworks. Usually for those who have one or three sites in the UK, with 50-750 employees.
Our Discovery Roadmap members include organisations such as Bristol Water, Croda, Octopus Energy, Quorn Foods and more.
Individual Membership
Accelerate your career in customer service
Membership of your industry’s professional body is a great way to unlock your potential, improve your career and employability prospects.
Individual membership is perfect for those individuals looking to upskill themselves in customer service and accelerate their career.
We are very proud of the success of our members who have driven real transformation into their businesses with customer service excellence. Find out more about their journeys below:
