How we're transforming the Telecommunications and Media sector
We collaborate with numerous businesses in the telecommunications and media sector to enhance their customer service. Explore their experiences below.
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Recommended Telecommunications and Media sector metrics
Broken Promises and Lifetime Value
Investing in service reduces service failures and increases customer lifetime value.
Cost to Serve Efficiency
Investing in service improves business efficiencies, reducing overall service costs.
CSAT and Retention
Investing in service improves customer satisfaction, drives retention, and ultimately boosts revenue.
Employee Engagement ROI
Investing in employee engagement reduces sick leave and staff turnover, saving costs and increasing ROI.
Marketing Spend and Conversion Rates
Investing in service through improved marketing boosts conversion rates and revenue.
Outbound Service and Sales
Investing in outbound customer service drives additional revenue through upselling and retention.
Regulated CSAT
Investing in service improves customer satisfaction and regulatory scores, reducing fines.
Resolution Time and Compensation
Investing in faster complaint resolution reduces compensation costs, enhancing customer satisfaction.
Retention and A/B Testing
Investing in service strategies through A/B testing enhances retention rates, increasing revenue.
Savings from Failure Demand
Investing in first-time fix improvements reduces failure costs, enhances efficiency, and boosts customer satisfaction.
Technology and Cost Reduction
Investing in technology improve customer experience, automates tasks, and reduces operational costs, enhancing customer satisfaction.
Value of Word of Mouth
Investing in service sustains quality, preserving word-of-mouth reputation and driving continued revenue growth.
