Discover how trust is a cornerstone of exceptional customer service. This workshop will delve into the essential components of trust and explore its pivotal role in shaping your organisation’s culture and customer service strategy. Learn how to measure and cultivate trust to drive customer satisfaction and loyalty.
Our workshops can be taken exclusively for your organisation (either virtually or physically) or booked via our scheduled open courses which are available to all members.
Apply the full learning experience into your organisation with tailored case studies and examples (enquire on availability).
Gain insight with diverse perspectives, sharing best practice and networking opportunities.
Book a place today on the following dates:
The workshop will employ a mix of lectures, discussion groups, and scenario analyses to facilitate a deep understanding and practical application of the material. Participants will receive a workshop kit that includes a selection of key presentation slides, a self-assessment tool, and access to online resources for continued learning.
This workshop will delve into the critical role of trust in building strong customer relationships and driving business success. You’ll gain valuable insights into the factors that influence trust, its impact on customer satisfaction and organisational performance, and strategies for cultivating a culture of trust. Delegates will learn:
- The drivers and dimensions that sit behind and influence trust
- Trust makers and breakers and how your organisation measures up
- Trust as a key metric
- The impact of trusted relationships and reputation on customer satisfaction and business performance
- The key elements that build a culture of trust
“5 star, would definitely benefit the rest of the company that may lack in some areas of customer service.”
“Useful and enjoyable course, necessary for every organisation. Leo was an excellent trainer.”
“It’s been great taking time out and implementing new service plans.”
“Any organisation wanting to enhance the service they offer and improve customer satisfaction should definitely consider enrolling their staff on this course.”
“I found the sessions informative, well-balanced, and thought-provoking.”
“Brilliant course, would recommend to colleagues looking to enhance their customer service skills.”
We use Zoom as our preferred platform.
A reliable internet connection, a laptop/computer with a microphone and camera; paper and pen for notetaking.
An Academy Learning & Development Consultant. You can see who our experts are here.
Your environment – ensure you are in a comfortable location and remove any distractions. Make sure you have tested your connection to Zoom.
Our Academy workshops are only open to members – find out more about becoming a member here.
There may be others attending from other member organisations, presenting an opportunity to network and share thoughts and ideas on the subject.
