Fostering strong team connections is essential for driving customer satisfaction and loyalty in today’s remote and hybrid work landscape. In this workshop, you’ll learn effective strategies for managing remote and hybrid service teams. Our experts will share insights on building engagement, maintaining a sense of community, and delivering exceptional results. This session is tailored for team leaders and managers seeking to optimise their team’s performance in a distributed work environment.
Our workshops can be taken exclusively for your organisation (either virtually or physically) or booked via our scheduled open courses which are available to all members.
Apply the full learning experience into your organisation with tailored case studies and examples (enquire on availability).
Gain insight with diverse perspectives, sharing best practice and networking opportunities.
Book a place today on the following dates:
The workshop will employ a mix of lectures, discussion groups, and scenario analyses to facilitate a deep understanding and practical application of the material. Participants will receive a workshop kit that includes a selection of key presentation slides, a self-assessment tool, and access to online resources for continued learning.
This practical workshop is designed to equip participants with the essential skills, knowledge, and capabilities needed to effectively manage and engage hybrid and remote service teams. Through interactive exercises and real-world case studies, attendees will learn how to foster a positive work environment, enhance collaboration, and optimise productivity in these increasingly common work arrangements. Delegates will learn:
- The changing landscape from a customer, organisation and employee perspective
- Employee engagement and well-being
- Managing and leading hybrid and remote service teams
- Managing collaboration and communication with hybrid & remote service teams
- How to build trust remotely
- Sharing constructive feedback remotely
- The customer focus – using insight and measuring what matters
“5 star, would definitely benefit the rest of the company that may lack in some areas of customer service.”
“Useful and enjoyable course, necessary for every organisation. Leo was an excellent trainer.”
“It’s been great taking time out and implementing new service plans.”
“Any organisation wanting to enhance the service they offer and improve customer satisfaction should definitely consider enrolling their staff on this course.”
“I found the sessions informative, well-balanced, and thought-provoking.”
“Brilliant course, would recommend to colleagues looking to enhance their customer service skills.”
We use Zoom as our preferred platform.
A reliable internet connection, a laptop/computer with a microphone and camera; paper and pen for notetaking.
An Academy Learning & Development Consultant. You can see who our experts are here.
Your environment – ensure you are in a comfortable location and remove any distractions. Make sure you have tested your connection to Zoom.
Our Academy workshops are only open to members – find out more about becoming a member here.
There may be others attending from other member organisations, presenting an opportunity to network and share thoughts and ideas on the subject.
