Customer Service Trends and Predictions For 2025
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In this report, we examine some of the issues and trends that will be significant for the customer experience environment in 2025 and highlight priorities that organisations need to consider.
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Description
As we step into the new year amid another wave of uncertainty, this is an ideal time to look back on the past year and reassess the numerous challenges that await businesses, customers, regulators, and the Government.
Our Customer Service Trends & Predictions 2025 report highlights the critical issues and likely developments that will influence customer behaviour and workplace culture in 2025 as well as the implications for leaders, organisations, and for customer experience strategy and delivery.
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