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Head to Head with Vanessa Pillay (BT Group)

 

Vanessa Pillay Landing Page

Our CEO, Jo Causon will be meeting with Vanessa Pillay, Director of Customer Service at BT Group as part of our Head to Head series to discuss leadership and challenges faced.

Vanessa is a visionary and strategic leader, highly receptive to shifting global markets and evolving customer needs. She engages and inspires others through humility, empathy, and a purpose-driven vision. By empowering individuals, she fosters an environment where personal motivations align with driving impactful business results.

Her leadership journey exemplifies resilience, curiosity, and a commitment to continuous learning, risk-taking, and making difficult decisions. Constantly seeking opportunities for transformation, she is dedicated to building a sustainable future, aiming to leave every environment better than she found it through personal impact. Guided by strong core values, she remains unwavering in her moral compass

Date

Thu 28th November 2024

Time

09:00 - 09:30

Who Can Attend

Open to Members & Non-Members

Location

Online

Organiser

The Institute of Customer Service
The Institute of Customer Service
Email
icsevents@icsmail.co.uk

Speaker

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