Breakthrough Research Launch: A Cultural Shift: How to Regulate to Improve Customer Service

Today we launched our Breakthrough Research Launch, ‘A Cultural Shift: How to Regulate to Improve Customer Service‘. Our CEO, Jo Causon, and Brian Weston, The Institute’s Head of Research & Insight, shared an overview of the recent research results followed by a panel discussion with sponsors from Cabot Financial, EON Next and Northumbrian Water. The Institute’s…