Building High Performing Teams – Recruitment & Retention (21 May 2024)
This half day workshop aims to provide delegates with insights and practical strategies for recruiting and retaining high-performing customer service professionals. Attendees will gain valuable knowledge to enhance their recruitment processes, build a strong team, and implement effective retention strategies to promote and sustain employee engagement, satisfaction, and long-term commitment.
The workshop is ideal for team leaders, managers, HR professionals, and individuals overseeing direct reports, with a focus on attracting and retaining top talent.
This workshop will cover –
- The key skills and qualities of successful customer service professionals now and for the future
- Crafting compelling job descriptions and creating personal specifications
- Attracting the right candidates in a competitive environment
- Building a strong recruitment brand
- Best practices for retaining talent.
Delegates will receive these practical tools:
- Summary of workshop slides.
- Link to our Are You Connected Research
- Handout with key learning.
The workshop runs in a small group of a maximum of 12 participants, which gives plenty of time for questions. The virtual format includes group work, information sharing, and learning from best practice and the latest insight. Our facilitator will present, review scenarios, and provide examples.
We run our online workshops on the platform zoom, please make sure you have this technology available to you before booking.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person, subject to your prior notification.