Trusted Advisory Network Meeting – 12 December 2024

This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership.

This meeting will focus on our upcoming Customer Service Trends & Predictions Report, which examines some of the issues and trends that will be significant for the customer experience environment in 2025 and highlights priorities that organisations need to consider.

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals across-sectors.

If there is anything in particular you would like to cover, please let us know in advance and we will add it to the discussion points.

Agenda

• 08.30 – Welcome, Introduction and Housekeeping – Siobhan Jared, Argent Services LLP
• 08.40 – Jo Causon –  Introduction to formally open the session
• 08.45 – Customer Service Trends for 2025 presentation on the issues and trends for the coming year, highlighting priorities for your organisation to think about
• 09.15 – Interactive discussion
• 10.00 – Summary and close

*One individual per organisation please*