Improve business performance and achieve your Consumer Duty goals by focusing on customer outcomes
The FCA’s Consumer Duty standard encourages financial services firms to consider the needs of their customers. We help you focus on customer outcomes, understand your customers, and identify where to invest for the greatest return on your service proposition.
Governance and the Role of the Customer
You get all this, along with a whole host of member benefits, from Organisational Membership.
If you are interested in finding out more, we are offering a free copy of our Governance research (worth £1,000). Just let us know your details and we’ll send you a copy.
The research includes:
To what extent is the customer perspective present in the boardroom and in corporate governance?
What are customers’ perspectives on how companies balance the needs of all their stakeholders and focus on long-term performance?
How does corporate governance influence organisation’s customer experience strategy and delivery?
How are investors’ requirements for organisations to report on customer experience changing?
How should corporate governance change to ensure a focus on long-term objectives and enable a balance of the interests of shareholders, customers, employees and the wider community?
Governance and the Role of the Customer
Request your free copy here
A taste of what we do